We experienced connectivity problems with our database as a result of an issue with Amazon Web Services, which unfortunately put us at the mercy of their assistance. Some customers may have been affected, as some features were intermittent while we worked through each account to fix the problem.
Our team reached a resolution late on 2/20, and are continuing to monitor things right now to ensure that additional issues do not arise. We are also working on new test cases that will help us avoid this problem with future deployments.
If you are still experiencing any issues, please clear your cache and cookies. If issues persist, please reach out to support@bucket.io, and we would be happy to assist you. We apologize for any inconvenience this created, and appreciate your patience and understanding!
Posted Feb 21, 2019 - 08:01 CST
This incident affected: API and Surveys & Funnels.